terms and conditions

Dear Customers,
Welcome to Buono!

These Terms and Conditions govern your use of Buono and the services provided by it, subject to the following terms, conditions, and provisions.

By accessing, viewing, or using this website, buonoqatar.com, and the websites as mentioned in the Terms Of Use, Annexure A, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

Terms And Conditions

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever.

We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Buono cancels all or a part of your order, your sole and exclusive remedy is either that:

  1. Buono will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
  2. Buono will not charge your credit/debit card or bank account for the cancelled portion of the order.

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact Buono.

In case you have not received an Order Confirmation e-mail and SMS, please call on +974 7777 3974 or write to us at Info@buonoqatar.com .

You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

BUONO reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Buono’s suppliers, BUONO shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service.

If you have already been charged for the order and BUONO cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

The message on the complimentary message card, which is provided by the user, can either be printed or hand written, depending on where the delivery is scheduled for.

Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, the substitution of flowers is necessary due to temporary and/or regional unavailability issues.

In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

Order delivery is totally subjected to the payment credited in Buono . unless payment is received by us, the order will not be processed.

Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Card.

Buono doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.

If any product received by you is damaged/defective, you can let us know the same. You can call us at +974 7777 3974 (10:00 AM – 21:30 PM, 6 days a week) or send us an e-mail with the photographs of the same at Info@buonoqatar.com, within 48 hours of receiving the product.

We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Buono, it takes 7-10 business days for the refund amount to reflect in your account.

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.